TECHNICAL QUESTIONS

HOW TO DEFINE WHAT PACKAGE THE 100MBPS OR THE 1,000MBPS PACKAGE WORKS BEST?
The 1000 Mbps (1 Gig) package is suitable for 10 or more devices working simultaneously for surfing, listening to music, sharing, video-chatting, streaming Full HD or 4K videos, online gaming, VR worlds and other endless Internet possibilities.
WHAT IS FIBER-OPTIC INTERNET AND HOW DOES IT WORK?
Cable internet services transmit electrical information through copper lines and coax cables to transmit internet signals. Fiber-optic internet lines use tiny strands of plastic or glass (just slightly thicker than a single human hair) to carry binary transmissions of light.
WHAT DOES EQUAL FOR DOWNSTREAM AND UPSTREAM SPEED MEAN?
Symmetrical bandwidth means that your max upload speed and max download speed are the same. For example, when we say 100Mbps - we mean 100Mbps upload speed and 100Mbps download speed.
WHAT TYPE OF IPS DOES UNLIMITEDFIBER SUPPORT?
UnlimitedFiber supports both IPv4 and IPv6. To request IPv6 please contact our Customer Support Service 844 GO 1000M
WHAT IS THE INTERNET INSTALLATION PROCEDURE? HOW UNLIMITEDFIBER IS CONSTRUCTED TO THE APARTMENT?
If UnlimitedFiber is already available in your building we extend absolutely new fiber-optic line to your apartment, bring the cable into your flat and install our  Optical Network Terminal equipment (ONT). ONT is connected to both electric power receptacle and fiber-optic cable. After that, we connect ONT and our Wi-Fi router with the help of CAT5 cable.
HOW QUICKLY CAN UNLIMITEDFIBER SERVICE BE INSTALLED?
If UnlimitedFiber is already available in your building, your lead time is 3-5 days.
MAY I USE MY PERSONAL WI-FI ROUTER FOR UNLIMITEDFIBER SERVICES?
Our Wi-Fi router MicroTik is highly recommended to be used with our equipment as we guarantee its quality and provide all the necessary services to help you with your home network. MicroTik is ready to use, no additional services needed. Moreover, more than 10 devices might work simultaneously. You are allowed to use your personal Wi-Fi router, but in that case we will not be able to guarantee the quality of Wi-Fi signal at your home. Your router must have WAN Ethernet port with speed 100/1000 Mbit/sec.  We will provide necessary services only for Optical Network Terminal equipment.